FREQUENTLY ASKED QUESTIONS
MERCH
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When will my order ship?
All orders ship out of Charlotte, NC typically in 2-3 business days from the date of purchase. U.S. orders should arrive within another 5-8 business days of your order being shipped. Please be sure your shipping information is written out correctly at the time of check out. We currently do not offer refunds or replacements for items sent to the wrong address. Do you ship internationally? Unfortunately, not at this time. Do you offer returns/exchanges? Unfortunately, at this time, WellSeekers cannot offer returns or exchanges. However, we WILL work to replace any merchandise that arrives damaged or misprinted. Please contact us at hello@wellseekers.com if you are unsatisfied with your order for any reason. Thank you for your understanding. What are the Apparel Sizing Measurements? T-Shirts come in Unisex Sizing. Fleece Pullover Hoodie come in Unisex Sizing. Measurements below are in inches: T-Shirts Unisex Small - Chest Width 18, Body Length 28 Medium - Chest Width 20, Body Length 29 Large - Chest Width 22, Body Length 30 Extra Large - Chest Width 24, Body Length 31 Fleece Pullover Hoodie Unisex Small - Chest Width 19 1/2, Body Length 26 3/8 Medium - Chest Width 21 1/2, Body Length 27 1/2 Large - Chest Width 23 1/2, Body Length 28 5/8 Extra Large - Chest Width 25 1/2, Body Length 29 3/4 PRIVATE CLUBWhat’s included in the Private Club Seasonal membership?
Here at WellSeekers, we believe greater self-care and resiliency is nurtured using an integrated approach of both product and content. Each Seasonal subscription membership includes the following: - 4 boxes every year (shipped every quarter) with 4 to 6 researched and scientifically proven products (some full size and some sample size), that are chosen to work together - First box you will receive is our signature "BACK TO BASICS" Kit, and our seasonal boxes thereafter! - Expert given explanation of each product & how it will support your wellness journey & help you live a happier & healthier life - Beautiful boxes with ideas & instructions on how you can repurpose it for your greater health and happiness - Access to our monthly giveaway and special giveaways for club members The box ships every quarter right? So when will my box ship? Our kits ship every three month. Your first box will ship within five business days from when you sign up. Every box thereafter will ship every three months. For example, if you sign up on January 9th, you will receive a box once a quarter based on your signup date of January 9th. You will receive shipments in January, April, July, and October. I joined the Seasonal Pay Every Quarter membership. How does billing work? Seasonal Pay Every Quarter subscription memberships will be automatically renewed for successive every three month periods (every quarter) and your payment method will automatically be charged until you cancel. You may cancel your subscription at any time by sending us a message at hello@welllseekers.com. I prepaid my subscription. How does billing work? Prepaid Seasonal subscription memberships are paid in full at the time of your order. |
